L’IT management è una delle leve più importanti esistenti in azienda per raggiungere l’eccellenza competitiva. Comporta attese precise da parte del management: efficacia di gestione del business e riduzione dei tempi decisionali.
Il corso è studiato per supportare i manager IT nel percorso di ricerca dell’eccellenza del servizio sia in termini di performance che di integrazione nella strategia societaria.
Direttori IT, Responsabili IT e Organizzazione, Capi intermedi operanti nella direzione informatica che vogliano completare la loro preparazione manageriale
Ruolo strategico e missione della direzione IT
Le attività fondamentali e le competenze chiave nell’IT management
Organizzare la funzione e gestire l’operatività
Aspetti economico/finanziari e budget della divisione IT
La gestione dei progetti trasversali
La gestione delle persone e della squadra
La valutazione dei livelli di servizio erogati
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